Member Program Operations Lead

Institution overview

Alderwick Institutional Services Group supports member services, institutional onboarding, and professional program administration for organisations participating in standards-led education and network initiatives.

Core responsibilities

• Coordinate onboarding steps, recurring program schedules, and operational follow-through for institutional member accounts.
• Maintain accurate communication flow between institutional contacts, internal teams, and program delivery partners.
• Track open actions, support issue resolution, and help leadership identify where process clarity or member documentation should improve.

Required background

• Experience in program operations, member services, client success, or structured administrative coordination.
• Strong organisational discipline and the ability to keep multi-step operational work moving without losing detail.
• Clear written communication and confidence working across internal teams and external institutional contacts.

Preferred strengths

• Exposure to professional associations, education providers, certification administration, or institutional account management.
• Experience improving handoff processes, service documentation, or operational reporting.
• Comfort supporting both public-facing and back-office workflow coordination.